Terms & Conditions

Last updated: 5 November 2026

These terms apply to all orders placed with Flower Shop Islamabad on flowershopislamabad.pk or through WhatsApp. By placing an order, you agree to them.

Orders

  • Orders can be placed on our website or on WhatsApp at 0309 5919114.
  • An order is confirmed once we acknowledge it on WhatsApp, by phone or by email.
  • We may decline an order if we cannot deliver to the address or at the requested time; any payment already made will be refunded in full.

Products and substitutions

Our bouquets are hand-made from fresh flowers, so each one is slightly different from the photos on our website. If a particular flower is unavailable, we will contact you before making any substitution of equal or higher value.

Prices and payment

  • All prices are in Pakistani Rupees (PKR) and are shown on the product page or confirmed on WhatsApp.
  • We accept Cash on Delivery, JazzCash, Easypaisa, bank transfer and debit/credit cards.
  • Discount codes apply only under the conditions stated with the offer and cannot be combined unless we say so.

Delivery

  • We deliver across Islamabad and Rawalpindi, 9 AM – 10 PM.
  • Same-day delivery: order by 1 PM.
  • 2-hour express: available for orders placed until 8 PM, subject to availability in your area.
  • Delivery times are estimates. Weather, traffic or other events outside our control may cause delays; we will keep you updated on WhatsApp.
  • Please give a correct address and a reachable phone number for the recipient. If the recipient is unavailable, we will contact you to arrange redelivery, which may carry an extra charge.

Replacements, refunds and cancellations

Please see our Refund Policy.

Privacy

We handle your personal information as described in our Privacy Policy.

Most photos on this website are of bouquets prepared and delivered by Flower Shop Islamabad. Some images are illustrative and may be AI-generated; actual bouquets may vary slightly in flower placement and wrapping.

If you believe any image on this site belongs to you and has been used without permission, please email us at [email protected] with the image link, and we will review and remove it promptly, usually within 48 hours.

Changes to these terms

We may update these terms from time to time. The version published on this page applies to orders placed after the update.

Contact us

WhatsApp / phone: 0309 5919114
Email: [email protected]
Service area: Islamabad & Rawalpindi, Pakistan
Hours: 9 AM – 10 PM

Questions about this policy?

We usually reply within minutes, 9 AM to 10 PM.

[email protected]