Privacy Policy

Last updated: 31 October 2026

This Privacy Policy explains what personal information Flower Shop Islamabad (“we”, “us”) collects when you visit flowershopislamabad.pk or order from us on WhatsApp, and how we use it.

Information we collect

• Order details: your name, phone number, email, and the recipient’s name, phone number and delivery address.
• Card messages and any special instructions you give us.
• Messages you send us on WhatsApp, by phone or by email.
• Payment information: card payments are processed by our payment provider; we do not store your full card number. For JazzCash, Easypaisa and bank transfers we keep the transaction reference to confirm your payment.
• Website usage data: such as pages visited, device and browser type, collected through cookies and similar technologies.

How we use your information

• To prepare, deliver and confirm your order, including sending you a photo before dispatch.
• To contact you or the recipient about the delivery.
• To handle replacements, refunds and customer support.
• To improve our website and measure how our advertising performs (for example with Google Ads and Google Analytics).
• To meet legal and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with those who help us complete your order: our delivery riders, payment providers, and the website, hosting and messaging services we use (such as WhatsApp). Advertising and analytics providers such as Google may receive website usage data through cookies.

Cookies

Our website uses cookies to keep your cart working, remember your preferences and measure visits and ad performance. You can block or delete cookies in your browser settings; some parts of the site may not work properly without them.

How long we keep it

We keep order records for as long as needed to provide our service and to meet accounting and legal requirements, then delete or anonymise them.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you promotional messages, by contacting us using the details below.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

WhatsApp / phone: 0309 5919114
Email: [email protected]
Service area: Islamabad & Rawalpindi, Pakistan
Hours: 9 AM – 10 PM