Refund Policy

Last updated: 31 October 2026

At Flower Shop Islamabad we want every bouquet to arrive fresh and exactly as you ordered. If something isn’t right, we will make it right. This policy explains how replacements, refunds and cancellations work for orders placed on flowershopislamabad.pk or through WhatsApp.

Our freshness guarantee

If your flowers arrive damaged, wilted, or noticeably different from the arrangement we confirmed with you, we will replace the order or refund you.

• Contact us within 24 hours of delivery on WhatsApp or email.
• Include your order details and a clear photo of the flowers as received.
• Once we confirm the issue, we will offer a replacement delivery or a refund, whichever you prefer.

Photo before dispatch

We send you a photo of your actual arrangement on WhatsApp before it leaves our shop. If you are not happy with it, tell us before dispatch and we will adjust it at no extra cost.

Cancellations

• Before your order is prepared: you can cancel for a full refund.
• After your order has been prepared or dispatched: fresh flowers cannot be resold, so we cannot offer a refund, but we will do our best to change the delivery time or address if you contact us quickly.

When a refund is not possible

• The recipient was unavailable or refused the delivery, or the address or phone number provided was incorrect.
• Natural variation in flower shade, size or bloom stage, or seasonal substitutions of equal or higher value that we confirmed with you.
• Issues reported more than 24 hours after delivery.

How refunds are paid

Approved refunds are sent within 7 working days. Card, JazzCash, Easypaisa and bank transfer payments are refunded to the original payment method or to a bank account / mobile wallet you provide. Cash on Delivery orders are refunded by bank transfer, JazzCash or Easypaisa.

Contact us

WhatsApp / phone: 0309 5919114
Email: [email protected]
Service area: Islamabad & Rawalpindi, Pakistan
Hours: 9 AM – 10 PM